Shipping & Returns
Everything here is handmade in small batches by two people, so here's exactly what to expect once you order.
Where we ship
We ship within Canada and to the United States. If you're somewhere else and really want something, message us and we'll see what's possible.
Shipping is calculated at checkout. Orders over $50 ship free. Local pickup can be arranged by email in Moncton, New Brunswick.
Making and packing time
Ready-to-ship/in-stock items are packed and shipped within 3–5 business days after payment is received. Custom and made-to-order pieces take longer — we'll confirm a timeline with you by email before we start.
Delivery estimates
Once your parcel leaves us, delivery time is up to the carrier. Standard and express estimates shown at checkout are the carrier's estimates, not guarantees, and can be slower during holidays or bad weather.
We'll email tracking information where tracking is included with the shipping option you chose.
Lost, delayed or damaged parcels
If an item arrives damaged or defective, or we sent the wrong item, contact us with photos and we'll arrange an appropriate replacement or refund.
For packages lost in transit, we'll investigate with the carrier and work with you on a replacement or refund if the shipment is confirmed lost.
Returns and exchanges
We accept returns within 14 days of delivery for unused, unworn items in their original condition and packaging. Customers are responsible for return shipping on change-of-mind returns.
Custom or personalised items are final sale, unless they arrive damaged or defective or contain an error made by Honey & Hex.
Questions
Reach us any time through the contact page.